This Privacy Policy explains how Vitalara Wellness (“Vitalara,” “we,” “us,” or “our”) handles personal information when you visit vitalarawellness.com, contact us, request information, use our booking tools, or otherwise interact with us.
Information we collect
Depending on how you interact with Vitalara, we may receive:
- Contact information, such as your name, email address and telephone number.
- Appointment details, service preferences and messages you choose to send.
- Information you voluntarily provide while discussing services or preparing for an appointment. Please do not send sensitive health information through general email or WhatsApp unless requested through an appropriate channel.
- Technical and usage information, such as browser type, device information, pages viewed, referring pages and approximate location derived from an IP address.
The shopping cart stores selected products and quantities in your browser’s local storage. This information remains on your device unless you clear it or your browser data.
How we use information
We may use information to respond to inquiries, coordinate and manage appointments, provide requested services, communicate about your visit, improve the website, maintain security, understand website usage and comply with applicable legal obligations.
We do not sell personal information.
Cookies, analytics and local storage
The site may use cookies, similar technologies and browser storage to support site functionality and understand general usage. We currently use Ahrefs Web Analytics to measure website traffic and performance. Your browser may allow you to block or remove cookies and local storage, although doing so may affect features such as the shopping cart.
Third-party services
Some features are provided by or link to third parties. Online booking is delivered through SimplyBook.me. Communications may continue through WhatsApp or your email provider, and map links may open Google Maps. Those providers process information under their own privacy policies and may operate in other countries.
Vitalara shares information with service providers only as reasonably needed to deliver the relevant function, operate the website, protect rights and safety, or meet legal requirements.
Retention and security
We retain personal information only for as long as reasonably needed for the purposes described here, including appointment administration, recordkeeping, dispute resolution and legal compliance. Retention periods can vary by the type of information and service.
We use reasonable administrative and technical safeguards, but no website, email system or internet transmission can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may request access to, correction of or deletion of personal information held by Vitalara, or ask questions about its use. Costa Rica’s Law No. 8968 recognizes rights concerning personal-data processing and informational self-determination.
Send requests to contact@vitalarawellness.com. We may need to verify your identity before completing a request.
Children’s privacy
The website is intended for a general adult audience and is not directed to children. A parent or legal guardian should contact Vitalara before providing information for a minor.
Updates to this policy
We may update this policy as our website, services or legal obligations change. The current version and its effective date will remain available on this page. Please also review our Terms of Service and Medical Disclaimer.